Twisted Monkey FX is committed to 100% customer satisfaction! If you are unsatisfied for any reason, you may return your purchase within 30 days of the ship date – WITH THE ORIGINAL PACKAGING. No questions asked! No restocking fees!
1. Email firstname.lastname@example.org or call 469-844-8639 with your order number to receive your Return Goods Authorization #. If the item is defective or damaged in shipping, we will issue a Prepaid Return Shipping Label. In all other cases, the buyer is responsible for return shipping and may ship the item back using the carrier of their choice. We may need to contact you so please provide contact information in your email.
2. We DO NOT accept ANY returns after 30 days from the ship date.
3. If you believe your package was damaged in shipping, we require that you contact us within 5 days of delivery and we will work with you to quickly resolve the issue.
4. To cancel an order, please contact Twisted Monkey FX as soon as possible. If you order has not shipped, we will immediately refund your payment. If your order has shipped, we will refund your payment as soon as we have received the item(s) back from you and we have processed them at our facility.
5. All refund recipients will receive an email confirmation for their records. Please note that refunds will be processed until we have received the item(s) back from you and we have processed them at our facility.